Turnover Cleaning

Complete deep clean between every guest

• ✓ All rooms thoroughly cleaned
• ✓ Kitchen deep clean & sanitization
• ✓ Bathroom scrubbing & disinfection
• ✓ Floor vacuuming & mopping
• ✓ Dusting all surfaces
• ✓ Window & mirror cleaning
• ✓ Trash removal & bin sanitization
• ✓ Fresh linen & towel setup

Linen Management

Hotel-quality bedding and towels

• ✓ Professional laundering service
• ✓ Quality inspection before use
• ✓ Proper bed making & presentation
• ✓ Towel folding & display
• ✓ Stain treatment & removal
• ✓ Inventory management
• ✓ Replacement coordination
• ✓ Seasonal bedding adjustments

Quality Inspections

Rigorous checks to maintain standards

• ✓ Post-cleaning inspections
• ✓ Photo documentation
• ✓ Checklist verification
• ✓ Amenity restocking check
• ✓ Damage assessment
• ✓ Cleaner performance monitoring
• ✓ Guest feedback integration
• ✓ Continuous improvement process

1. Pre-Cleaning Assessment

Before each clean, we assess the property’s condition and note any special requirements or damage.

• Guest Checkout Review: Check for any reported issues or special cleaning needs
• Damage Documentation: Photo evidence of any guest-caused damage
• Supply Check: Verify all cleaning supplies and amenities are available
• Time Allocation: Schedule appropriate time based on property condition

2. Deep Cleaning Execution

Our vetted cleaning teams follow a comprehensive checklist to ensure nothing is missed.

• Room-by-Room System: Systematic approach ensuring complete coverage
• High-Touch Surfaces: Extra attention to doorknobs, switches, remotes
• Eco-Friendly Products: Safe, effective cleaning solutions
• Attention to Detail: Baseboards, vents, behind furniture

3. Quality Control Inspection

We personally inspect every clean to ensure it meets our Superhost standards.

• White Glove Test: Thorough inspection of all cleaned areas
• Photo Documentation: Before/after photos for quality assurance
• Amenity Verification: All supplies restocked and properly placed
• Final Touches: Staging, lighting, temperature adjustment

4. Guest-Ready Confirmation

Final verification that your property is perfect for the next guest’s arrival.

• Property Status Update: Real-time notification that cleaning is complete
• Issue Reporting: Immediate communication of any concerns
• Next Guest Prep: Personalized welcome touches when appropriate
• Calendar Update: Property marked as ready for check-in

Preventive Maintenance

Regular upkeep to prevent issues

• ✓ HVAC filter changes
• ✓ Plumbing inspections
• ✓ Appliance maintenance
• ✓ Smoke detector testing
• ✓ Lock & key checks
• ✓ Weatherproofing
• ✓ Pest prevention
• ✓ Seasonal preparations

Emergency Repairs

24/7 response to urgent issues

• ✓ Immediate response protocol
• ✓ Trusted vendor network
• ✓ Guest communication
• ✓ Alternative accommodation (if needed)
• ✓ Insurance coordination
• ✓ Cost estimation & approval
• ✓ Quality verification
• ✓ Follow-up inspections

Property Improvements

Upgrades that increase value

• ✓ Renovation coordination
• ✓ Furniture replacement
• ✓ Decor updates
• ✓ Technology upgrades
• ✓ Energy efficiency improvements
• ✓ Outdoor space maintenance
• ✓ Paint & refresh projects
• ✓ ROI analysis & recommendations

🏖️ Coastal Property Care

Special attention for beach properties

• Sand removal protocols
• Salt air corrosion prevention
• Outdoor furniture cleaning
• Beach equipment maintenance
• Humidity control

🏙️ Urban Apartment Care

City-specific cleaning needs

• Dust & pollution management
• Window cleaning (high-rise)
• Balcony maintenance
• Air quality monitoring
• Noise-conscious scheduling

🌿 Eco-Friendly Options

Sustainable cleaning practices

• Green cleaning products
• Microfiber cloth systems
• Water conservation methods
• Eco-friendly amenities
• Waste reduction protocols

🦠 Deep Sanitization

Enhanced cleaning protocols

• Hospital-grade disinfectants
• High-touch surface focus
• UV sanitization (optional)
• Air purification
• Health & safety compliance

🎨 Post-Renovation Cleaning

Construction cleanup services

• Dust & debris removal
• Paint splatter cleanup
• Window & surface polishing
• Final staging preparation
• Photography-ready finish

❄️ Seasonal Deep Cleans

Quarterly intensive cleaning

• Carpet deep cleaning
• Upholstery shampooing
• Grout & tile restoration
• Appliance deep clean
• Curtain & blind cleaning

Essential Supplies

• ✓ Toilet paper & tissues
• ✓ Paper towels
• ✓ Hand soap & body wash
• ✓ Shampoo & conditioner
• ✓ Dish soap & sponges
• ✓ Laundry detergent
• ✓ Trash bags
• ✓ Coffee & tea supplies
• ✓ Basic cooking oils & spices
• ✓ Cleaning supplies for guests

Quality Standards

• ✓ Hotel-quality linens & towels
• ✓ Premium toiletries
• ✓ Eco-friendly options available
• ✓ Regular inventory checks
• ✓ Automatic restocking
• ✓ Seasonal adjustments
• ✓ Guest preference tracking
• ✓ Cost-effective sourcing
• ✓ Bulk purchasing discounts
• ✓ Transparent expense reporting

✓ Vetted Professionals

All cleaning teams are thoroughly screened, background-checked, and trained to our standards. We only work with trusted, reliable professionals.

✓ Consistent Quality

Detailed checklists and regular inspections ensure every clean meets our Superhost standards, regardless of which team member performs the service.

✓ Fast Turnaround

We coordinate same-day turnovers when needed, maximizing your booking opportunities without compromising on quality.

✓ Transparent Pricing

Clear, upfront pricing with no hidden fees. You’ll know exactly what each clean costs, with detailed invoicing for your records.

✓ Damage Protection

All cleaning teams are insured and bonded. Any damage during cleaning is documented and resolved quickly through proper channels.

✓ Guest Feedback Integration

We monitor guest reviews for cleanliness comments and continuously improve our processes based on feedback.

Turnover Cleaning

Per clean, based on property size and condition

Linen Service

Professional laundering or linen rental options available

Maintenance

Actual costs plus coordination fee, pre-approved by owner

How quickly can you turn over a property?

Standard turnovers are completed within 3-4 hours. For same-day turnovers, we coordinate cleaning immediately after checkout to have the property ready for the next guest.

What if a guest leaves the property in poor condition?

We document the condition with photos, coordinate deep cleaning if needed, and handle the guest damage claim process through Airbnb. Additional cleaning costs are charged to the guest when appropriate.

Do you provide cleaning supplies and amenities?

Yes, we manage all cleaning supplies and guest amenities. Costs are transparently reported and typically deducted from rental income. We source quality products at competitive prices.

How do you handle maintenance emergencies?

We have 24/7 emergency protocols and a network of trusted vendors. For urgent issues, we respond immediately and notify you. For non-urgent repairs, we provide estimates and get your approval first.

Can I use my own cleaning team?

We prefer to coordinate all cleaning to maintain quality standards and ensure proper scheduling. However, we can work with your preferred cleaners if they meet our requirements and follow our protocols.

How often do you conduct property inspections?

We inspect after every clean and conduct comprehensive property assessments quarterly. This helps us catch maintenance issues early and keep your property in excellent condition.