Complete Management

End-to-end property management from listing to checkout

• ✓ Professional listing creation & optimization
• ✓ Photography guidance & staging advice
• ✓ Dynamic pricing strategy
• ✓ Calendar management
• ✓ STRA registration & compliance
• ✓ Financial reporting & transparency
• ✓ Regular property inspections
• ✓ Maintenance coordination

Guest Excellence

Superhost-level hospitality for every guest

• ✓ 24/7 guest communication
• ✓ Personal check-in coordination
• ✓ Multilingual support (English/Spanish)
• ✓ Digital guidebooks & local recommendations
• ✓ Issue resolution & support
• ✓ Review management & responses
• ✓ Average response time: Under 1 hour
• ✓ Guest satisfaction guarantee

Marketing & Growth

Data-driven strategies to maximize your revenue

• ✓ Airbnb algorithm optimization
• ✓ Professional copywriting
• ✓ SEO-optimized descriptions
• ✓ Seasonal strategy adjustments
• ✓ Competitive market analysis
• ✓ Performance tracking & reporting
• ✓ Superhost status achievement
• ✓ Multi-platform listing (optional)

Property Setup & Optimization

We transform your property into a high-performing rental that stands out from the competition.

• Professional Listing Creation: Compelling titles, descriptions, and amenity lists optimized for search
• Photography Guidance: Expert advice on staging and angles to showcase your property’s best features
• Pricing Strategy: Dynamic pricing based on seasonality, events, and market demand
• House Rules & Policies: Clear guidelines that protect your property while welcoming guests
• Compliance Management: STRA registration and ongoing regulatory compliance

Guest Communication & Support

We provide exceptional hospitality that earns five-star reviews and repeat bookings.

• Pre-Arrival Communication: Booking confirmations, check-in details, and local recommendations
• Check-In Coordination: Personal or self-check-in with clear instructions
• During Stay Support: 24/7 availability for questions or issues
• Issue Resolution: Quick response to maintenance needs or guest concerns
• Check-Out Management: Smooth departures and property inspections
• Review Management: Encouraging positive reviews and professional responses

Cleaning & Maintenance

Your property stays in pristine condition with our quality control standards.

• Professional Cleaning Coordination: Vetted cleaning teams after every checkout
• Quality Inspections: Regular checks to ensure standards are maintained
• Linen & Supplies Management: Restocking essentials and amenities
• Maintenance Coordination: Quick response to repairs and upkeep needs
• Preventive Care: Regular maintenance to protect your investment
• Damage Assessment: Documentation and resolution of any guest-caused issues

Financial Management & Reporting

Complete transparency with detailed financial tracking and reporting.

• Monthly Financial Reports: Detailed breakdown of income and expenses
• Revenue Optimization: Continuous pricing adjustments to maximize earnings
• Expense Tracking: All costs documented and categorized
• Tax Documentation: Organized records for easy tax preparation
• Performance Metrics: Occupancy rates, average nightly rates, and revenue trends
• Owner Portal Access: Real-time access to your property’s performance

🏖️ Coastal Property Expertise

Specialized management for beach properties in Sydney and Algarrobo

• Beach equipment management
• Seasonal pricing optimization
• Salt air maintenance protocols
• Surf & beach activity guides

🏙️ Urban Property Management

Optimized for city apartments in Santiago and Sydney

• Business traveler targeting
• Transit & walkability highlights
• City guide creation
• Extended stay packages

🎨 Design Consultation

Architect-led property optimization

• Space optimization advice
• Minimalist staging guidance
• Photography angle recommendations
• Guest flow improvements

🌍 International Management

Bilingual support across Australia & Chile

• English & Spanish communication
• Cross-border expertise
• Currency management
• International guest targeting

📸 Content Creation

Professional media for your listing

• Photography coordination
• Video tour creation (optional)
• Social media content
• Listing refresh updates

🏆 Superhost Achievement

Strategies to earn & maintain Superhost status

• Review optimization
• Response time management
• Cancellation prevention
• Guest satisfaction focus

Design-Led Management

Our founder Gus is an architect who brings a unique design perspective to property management. We don’t just list your property—we optimize the space, flow, and presentation to create an exceptional guest experience.

Every property is treated as a design challenge: How do we maximize its potential while maintaining the minimalist, retreat-like aesthetic that guests love?

Hospitality Excellence

Francisca brings Superhost-level hospitality to every interaction. We believe great hosting is about anticipating needs before guests even know they have them.

This proactive approach leads to five-star reviews, repeat bookings, and the kind of guest satisfaction that builds your property’s reputation.

Local Expertise

We live and work in the markets we serve. Our deep knowledge of Sydney’s Eastern Suburbs, Santiago’s Providencia, and Algarrobo’s coastal charm means we can position your property perfectly.

From recommending the best local cafes to understanding seasonal demand patterns, our local expertise gives your property a competitive edge.

Data-Driven Decisions

We combine hospitality with analytics. Every pricing decision, listing update, and marketing strategy is backed by data and market research.

You’ll receive detailed monthly reports showing exactly how your property is performing and what we’re doing to optimize results.

Full Management

Complete hands-off solution

Based on property & location

• All core services included
• 24/7 guest support
• Cleaning & maintenance coordination
• Financial reporting
• Performance optimization

Premium Management

Full service + specialized support

Tailored to your property

• Everything in Full Management
• Design consultation
• Professional photography coordination
• Priority support
• Quarterly strategy reviews

Consultation

Expert advice & setup

Flexible consulting services

• Property assessment
• Listing optimization
• Pricing strategy
• Design recommendations
• One-time setup support

✓ Proven Results

4.9/5.0 average rating across our portfolio, with properties achieving Superhost status in as little as 10 months.

✓ Owner-Operator Mindset

We manage our own properties too. Every decision is made as if the property were our own investment.

✓ 100% Response Rate

We respond to guest inquiries in under 1 hour on average, ensuring no booking opportunity is missed.

✓ Transparent Communication

Monthly reports, real-time access to your property’s performance, and open communication whenever you need it.

✓ No Lock-In Contracts

We earn your business every month through results, not through binding contracts.

✓ Selective Portfolio

We only take on properties we believe in, ensuring every property gets the attention it deserves.

What are your management fees?

Our fees are customized based on your property’s location, size, and specific needs. We offer competitive rates with complete transparency—no hidden fees. Contact us for a personalized quote.

Do you require a minimum contract period?

No. We believe in earning your business through results, not lock-in contracts. You’re free to end our services with reasonable notice if you’re not satisfied.

How quickly can you get my property listed?

Typically within 1-2 weeks, depending on the property’s readiness. This includes photography, listing creation, pricing strategy, and all necessary compliance registrations.

What markets do you serve?

We specialize in Sydney’s Eastern Suburbs (Bronte, Bondi, Coogee), Santiago’s Providencia and Las Condes neighborhoods, and the coastal Algarrobo region in Chile.

How do you handle maintenance issues?

We coordinate with trusted local vendors for all maintenance needs. For urgent issues, we respond immediately. For non-urgent items, we consult with you first and provide cost estimates.

Can I still use my property occasionally?

Absolutely! We can block out dates for your personal use. Just let us know your schedule in advance, and we’ll manage the calendar accordingly.

What makes you different from other property managers?

We’re hosts ourselves with Superhost status. Our architect-led design approach, bilingual capabilities, and owner-operator mindset set us apart. We manage properties as if they were our own investments.

How do I get started?

Contact us for a free property assessment. We’ll evaluate your property, discuss your goals, provide a revenue projection, and create a customized management plan.